You can be confident we’ll be taking strict precautions to keep you and our team safe.
Some things will be different...
1. Please call before your appointment if you’re unwell, especially with cold or flu-like symptoms. We’ll be in touch too, before your appointment to check all is well.
2. When you arrive, please wait in your car, text or call us you’re here (021 577546) and we’ll come and get you when ready. We’ll ask you covid questions again and temperature monitoring and hand sanitiser will be provided when you enter the clinic.
3. Please observe social distancing as much as possible
4. Only bring with you what you absolutely need into the clinic
4. On entry to our clinic, please go straight to our photography area
5. Expect to see your clinicians wearing PPE - face masks, eye protection and gloves.
6. Unfortunately, we can’t offer any skin care testers
7. Please don’t be offended if we’re not our usually chatty selves or offer you a drink.
Thank you for supporting our small NZ owned and operated business, we really appreciate each and every one of you! Look forward to seeing you soon and in the meantime, look after yourselves, follow the government guidelines and be kind to each other!
Injectable treatments are an investment, but please be wary of being drawn in with cheap deals.
Our fees reflect our investment in good quality products, high quality training and you are paying for trained medical professionals. Unfortunately, in this industry, you get what you pay for and paying less in the short term may mean that you pay in other ways in the long term. We are already seeing complications by treatment providers who have cut corners and costs. Sadly, this comes at a personal and extra financial cost to you to remedy it. In the rare instance there is a complication or you’re unhappy with the result of our treatment, we will remedy it at no cost to you.
If a nurse is injecting you, ask who their ‘oversight doctor’ is, and how much experience this doctor has, as they are who is there to support the nurse should anything go wrong. Is the Doctor onsite or easily contactable?
Ask your clinician about how much training and experience they have with the procedure, and what training/experience/support they have in managing any possible side effects.
You should never, ever feel pushed into having a treatment. A good clinician provides you with your options, potential risks, proposed management, and then you get to choose. If you want time to think about it, we encourage you to take your time. At OPA, our policy is to not treat you with filler on the day of your initial consultation, if it’s your first time. We give you time to go away and think about it before you have any filler treatment. We have very detailed consent forms and literature, so you can give informed consent. We’re more than happy for you to bring a friend or relative for moral support!
We ethically don’t believe people should go into debt or be locked in for lengthy financial plans, at the expense of food, education or opportunities for themselves or their families. We don’t believe this is a responsible clinical practice.
You should always understand what product is being used, for what result and what the price is, before you proceed with treatment. We have heard several cases of people thinking they are being treated with one product and then being treated with something else. If your clinician doesn’t show you what they are using, don’t be afraid to ask to see the syringe or vial, just to check - and check the expiry date! We are always happy to show you.
There is a reason our initial consultations take time and are thorough! You should always receive comprehensive education and fully informed consent, where your clinician discusses what can potentially ‘go wrong’ - and what they would do to manage any side effects. Although this part can often be scary, remember that the vast majority of treatments are very straightforward and uncomplicated for you. If something should go wrong though, you want to know that they can recognise and treat it. Fore warned is fore armed.
Lastly, and before treatment, look at your potential injector and their team, on social media, their website and in person. If they look weird, their face moves strangely, or it’s not the look you would like to have, then excuse yourself and go to another clinic.
We are a NZ family owned & run boutique clinic & we aim to offer the highest standards of quality, efficiency & discretion. It is our approach to take the time to get to know you, your medical history, your requirements & work out a plan together.
TAPS number: PP3293
021 577 546
210 Kawaha Point Road, Rotorua
Mon - Fri 09.00 - 17.00
Sat - Sun 10.00 - 14.00
Out of Hours Appointments by Request
Payment methods: Visa, MasterCard, Cash & EFTPOS.
Payment is expected at the time of treatment. We require a minimum of 24 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client.